How do I know if you have what I am looking for?
There are four ways to contact us with your image request or "want list":
     · Fax - 660.488.5548
     · Email - Frank@OberlePhotography.com
     · Phone - 660.488.5531
     · Mail - Frank Oberle Photography
                  24882 Prairie Grove Trail
                  Novinger, MO 63559

If you are not in a rush we suggest contacting us via Email, Fax or U.S. Postal Service. Please be certain to include your contact information, very specific descriptions of your image needs and any known budget perimeters for usage fees. Our office will review your request and get back to you with our suggestions. We are happy to answer any questions you may have at that time.

If you have an immediate need, we suggest calling our office. If we are on another line or have stepped out of the office an answering machine is available for your use.

How do I get a submission for review?
Image submissions may be acquired two ways. We can supply original transparencies via FedEx or email scanned thumbnail images via your requested format.

How quickly can I get a submission?
The only carrier easily available to us is FedEx. We live in a very rural area and our FedEx cut off time is Noon-Central Time. If we do not have your image request in our office by early morning we will not be able to ship it until the following day. However, please keep in mind that we are able to scan images and send electronically.

How much is your research fee?
We do not charge a research fee. If you need images physically sent to you we do require that you supply us with a FedEx account number for the purpose of covering the shipping costs. If you do not need the images sent for FedEx early morning delivery we'd be happy to send them FedEx Standard or Second Day Air to lower the shipping costs to you.

What image formats do you have?
All of Frank's images are digital or color transparencies - 35mm, 2.25, 2.75. 4x5 and Pano formats.

How much do you charge for image use?
Our fees are based on the end use of the image. The more exposure an image receives, the higher the fee. For example: an images used ¼ page or less, inside, textbook, run of 20,000 will be charged a much lower usage fee than an image used full page, on the cover of an Annual Report, run of 50,000.

At Frank Oberle Photography we will make every reasonable attempt to work within your budget. Our main goals are to provide our clients with quality service and stock imagery at a fair price. We fully understand that there are times when we all need to compromise. Usage fees are something we are happy to discuss with you before we research your image needs.

How long may I hold the images?
Our Delivery Memo states that you may keep images for up to 30 days without incurring holding fees. However, through simple communication with our office you may hold images as long as needed to complete your project. We are happy to waive holding fees if you feel that 30 days is not a sufficient holding period. All we need is a call, note or email from you!

What carrier should I use to return the images to you?
The images should be returned to us the same way you received them - via FedEx. We have found FedEx to be the most reliable source in our area for shipping/returning our images.

Are your images available for décor print use?
Yes, they are! Any image available through Frank can be made into a décor print and we will be happy to provide you with a quote. The quote will include the price of the print, mounted on your choice of board and shipped to a location of your choice. Sorry, we do not provide framing or installation. Your best bet for that service is a local source.

Once a selection is made, the images are sent to a professional photo lab for print production. The time frame from placing the order to the receipt of print is usually 2-4 weeks depending on the labs schedule. Payment must be made in full when the order is placed.

If you are interested in a décor quote, please contact us with the following information:
     · Print size desired - 8"x10", 11"x14", 24"x30", 30"x40", etc.
     · Print finish desired - Color Print, matte, glossy, etc.
     · Finished Mounted size & board desired - flush, border, Foamcore, Gatorboard, etc.
     · Your contact information and shipping location.

Due to the possibility of damage in mounting and handling we do not sell unmounted prints under any circumstances! If my lab damages a print in mounting, they reprint it at no charge. If your framer damages a print in mounting, you are out of luck!

What forms of payment do you accept?
We accept Checks, Money Orders, Cashiers Check, PayPal, MasterCard, Visa and Discover.